About Us:
QRMP is a dedicated general medical practice committed to providing high-quality healthcare services to our community. Our team values compassion, integrity, and excellence in patient care.
Job Purpose:
The Document Management Administrator will be responsible for the administration of correspondence coming into the Practice, work flowing documents to Clinical and Administration staff where required, assigning documents and updating patient medical records regarding documentation and diagnoses. The ideal candidate will have a strong commitment to excellence and attention to detail and will contribute to a positive work environment.
Key Job Responsibilities:
• Processing and allocating daily incoming emails.
• Processing and allocating daily Radiolody reports.
• Processing and allocating ECG, ABPM, Spirometry results as per procedures.
• Sorting and scanning daily hardcopy documents, prioritising, processing and allocating as per procedures.
• Processing and allocating digital correspondence according to priority and procedures.
• Ensuring Document Management Labelling Process is understood and procedures followed.
• Weekly check of Minor Ops Schedule and completing procedure.
• To promote and foster a positive, collaborative and inclusive environment that seeks to develop teamwork, new ideas and open communication.
• Participate fully in the ‘Practice Improvement Plan’.
• Maintain the smooth operation of incoming documents received.
• Sorting and distributing daily courier deliveries and internal mail.
• Read code new diagnoses, personal details or other relevant medical information.
• Engage in Health and Safety and Risk Management training and remain aware of requirements.
Qualifications:
• Administration Qualification preferred.
Knowledge, Skills and Experience Required:
• Minimum Previous Experience Required, 3 years.
• Proven Administration experience.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Good verbal and written communication skills
• High level of accuracy
• Good typing skills.
• Basic medical knowledge and understanding.
• Strong communication and interpersonal skills.
• Strong attention to detail.
• Ability to work effectively in a team-oriented environment.
• Flexible.
• Ability to prioritise workload.
• Ability to handle sensitive and confidential information appropriately.
• Strict Confidentiality.
Promoting a Culture of Civility and Respect:
• Treat everyone with courtesy, kindness, and professionalism.
• Communicate clearly, respectfully, and constructively.
• Support a positive, inclusive, and team-oriented environment.
• Address concerns calmly and appropriately; encourage open dialogue.
• Respect individual differences and maintain confidentiality.
• Take responsibility for your actions and contribute to a respectful workplace.
Greener Practice & Health and safety:
• Follow Health and Safety policies to maintain a safe environment for all.
• Report risks, incidents or hazards promptly.
• Support the practices sustainability goals and reduce waste where possible.
• Consider environmentally responsible choices in daily tasks.
Key Performance Indicators:
• Ensure period reviews are completed in accordance with agreed timeframe.
• Achievement of mandatory training.
• Accurate Document Management.
• Evidence of active participation in team meetings or feedback sessions.
• 100% completion of mandatory civility, communication, and equality & diversity training.
• 100% completion of Health and Safety training.
• Timely reporting of incidents.
• Demonstrated action to reduce environmental impact (paper saving, digital first practice, energy saving)
• Completion of relevant risk assessments.
At Queens Road Medical Practice, we offer a supportive and collaborative work environment that embraces modern practices in healthcare. We are committed to the professional development and continuing education of our staff, ensuring that you have the tools you need to thrive. As an equal opportunity employer, we celebrate diversity and are dedicated to fostering an inclusive atmosphere for all employees. We are committed to the highest standards of health and safety for our patients and staff. As proud members of the Greener Practice network, we also prioritise sustainability, working to reduce our environmental impact and support a healthier future for our community and planet.
Last Reviewed: September 2025