At Queens Road Medical Practice, we are dedicated to providing exceptional healthcare while operating in a socially responsible, sustainable, and ethical manner. We are committed to supporting the well-being of our patients, employees, and the wider Guernsey community. Our CSR approach is grounded in our values of Compassion, Accountability, Respect, and Excellence.
Delivering Patient-Centred Care
Our patients are at the heart of everything we do. We strive to provide compassionate, high-quality healthcare that is tailored to the individual needs of each individual we treat. We ensure that our services are accessible, respectful, and responsive, allowing all patients feel heard, valued, and supported in their healthcare journey.
We regularly gather feedback from our patients to improve our services and ensure that we remain at the forefront of medical practice in Guernsey. Our staff are trained to deliver care with professionalism and empathy, consistently prioritising the health and wellbeing of our patients.
We are committed to always acting in our patients’ best interests, even when the required treatment plan may not align with a patient’s initial preconceptions or expectations. We believe that providing the best possible care sometimes involves difficult conversations, and we approach these with clarity, compassion, and clinical integrity.
We also ask that all patients, guardians, chaperones, and visitors to our practice uphold our values by being courteous, respectful, genuine, truthful, and helpful. Mutual respect and collaboration are key to achieving the best health outcomes for everyone.
Timely Payment for Services
As part of our commitment to sustainable, high-quality healthcare, we ask that patients ensure timely payment for services rendered. Prompt settlement of fees supports the continued availability of our services, enables investment in new technologies and staff development, and ensures fairness for all. We are happy to discuss any queries around costs and offer transparent billing practices to support patients in understanding their responsibilities.
We fully understand that the financial burden of healthcare, along with other rising living costs, can be difficult to manage. At Queens Road Medical Practice, we approach this reality with empathy and compassion. Our friendly and supportive accounts team is always available to help patients who may be struggling with payment. We encourage open conversations and are happy to discuss flexible payment options or plans on a case-by-case basis to ensure that no one feels overwhelmed or unsupported.
Community Health and Wellbeing
We recognise our vital role in the broader community of Guernsey. Queens Road Medical Practice actively engages in initiatives that promote public health and support local causes. We participate in health education campaigns, preventative care initiatives, and collaborate with local charities and organisations to address key health issues affecting our community.
Environmental Responsibility and Sustainability
We understand the importance of reducing our environmental impact and Queens Road Medical Practice are committed to implementing sustainable practices to protect the environment for future generations. We reduce waste through careful recycling, efficient waste management, and the reduction of single-use plastics. Our clinicians understand principles of sustainable healthcare and utilise evidenced based medicine in their daily clinical practice. Queens Road Medical Practice has used its influence in the wider health system by being a founding member of Greener Practice Guernsey and has written a Greener asthma guideline which was passed through the States prescribing committee and is now an island wide guideline.
Our practice actively promotes energy efficiency, from using LED lighting to optimising heating and cooling systems. We are also focused on reducing our carbon footprint by embracing digital technologies that allow us to reduce paper use, making processes more efficient, and improving accessibility for patients.
Additionally, we encourage both staff and patients to consider eco-friendly modes of transport such as walking, cycling, e-cycling, car sharing, or using public transport whenever feasible, to reduce vehicle emissions and promote a healthier environment.
Queens Road Medical Practice has made a public commitment to the prioritisation of sustainable initiatives and reduction in our carbon footprint and are successfully climbing the awards statuses from the Green Impact for Heath toolkit.
Ethical Governance and Transparency
Queens Road Medical Practice maintains the highest ethical standards in every aspect of our operations. Our practice is fully compliant with all applicable requirements in Guernsey. We continuously review and update our policies to ensure they reflect the most current and best practices in medical ethics, governance, and patient care.
Transparency is a core principle of our practice. We provide clear information about our services, pricing, and patient rights. We are committed to maintaining open channels of communication with our patients, employees, and stakeholders.
Employee Wellbeing and Development
We believe that our employees are our most valuable asset. We foster a positive, supportive, and inclusive workplace environment that prioritises staff wellbeing, work-life balance, and professional development. Our practice provides ongoing training and career advancement opportunities, ensuring that all team members are equipped with the knowledge and skills needed to provide the highest standard of care.
We also support the mental and emotional wellbeing of our employees, promoting a healthy work environment, and encouraging open dialogue about work-related stress and challenges.
Commitment to Diversity, Equity, and Inclusion
At Queens Road Medical Practice, we are committed to fostering a diverse, equitable, and inclusive environment for both our patients and staff. We celebrate diversity in all its forms and ensure that all individuals are treated with respect, dignity, and fairness, regardless of their background, ethnicity, gender, age, or socioeconomic status.
We actively seek to understand and meet the unique needs of all members of our community, striving to eliminate barriers to healthcare and ensure that everyone has an equal opportunity to access the care they need.
Contribution to Local Economy
As a locally-owned medical practice, we understand the importance of supporting the Guernsey economy. We source services, equipment, and materials from local suppliers whenever possible, contributing to the growth and sustainability of local businesses.
Additionally, we create job opportunities and provide fair wages for our employees, helping to stimulate the local economy.
Conclusion
At Queens Road Medical Practice, our commitment to corporate social responsibility is integral to how we deliver care and run our practice. We believe that healthcare should not only treat the individual but also contribute to the overall health and prosperity of the community and environment in which we operate. By embedding social responsibility into our operations, we aim to be a positive force for change and an example of ethical healthcare in Guernsey.