Mission, vision and values
The Practice is committed to the principles of good clinical and corporate governance and undertakes continuous programmes of clinical audit and risk assessment.
The Practice’s Mission Statement:
“Queens Road Medical Practice aims to provide the highest standard of up to date patient-centred primary care services to the people of Guernsey.”
The Practice Vision: “To demonstrate clinical excellence”.
Practice Values:
- A Practice to be proud of
- Always act in the patients’ best interests
- Communicate openly and honestly
- Earn the trust and respect of all of our team
We will be pleased to provide further information or deal with patient suggestions, comments or queries.
Neurodiversity Policy
The practice has produced this Policy to recognise the importance and benefits of being inclusive. The practice is fully committed to developing better understanding and inclusivity for all people with neurodiversity whether they work at the practice or use our services to ensure they have equal opportunity and access.
Along with the introduction of this policy we have also introduced a Neurodiversity Champion Team who will strive to achieve this vision.
The practice aims to:
- Promote awareness and understanding of neurodiversity and celebrate cognitive differences
- Ensure Neurodiversity doesn’t act as a barrier for people when they require access to our services
- Improve the overall experience for those with Neurodiversity
- Support Neurodivergent staff with inclusive workplace practices
- Embed neurodiversity in our clinical governance and service design
Diversity & Inclusion
Diversity & Inclusion
At Queens Road Medical Practice, inclusion is central to how we care for our patients and support our team. We believe that when people feel valued, understood, and supported, outcomes improve — for individuals and for our wider community.
Improving Patient Experience and Outcomes
We actively listen to our patients through surveys and feedback to ensure our services remain accessible, respectful, and responsive to individual needs. Our care is grounded in a flexible, person-centred approach wherever possible, recognising that no two patients are the same and that adjustments can make a meaningful difference to health outcomes and overall experience.
As part of this commitment, we have introduced practical measures such as sensory items in our waiting areas to reduce anxiety and improve comfort, and communication boards to support non-verbal patients and those who benefit from visual aids. We continue to review and develop further adjustments to ensure our environment remains welcoming, inclusive, and responsive.
Our Commitment in Practice
We are proud signatories of Guernsey Employment Trust’s Employer’s Disability Charter, committing to remove barriers to employment, provide reasonable adjustments, and actively encourage applications from disabled candidates.
Our Diversity & Inclusion Committee and Neurodivergent Champion Group help shape policy, raise awareness, and promote neuroinclusive practices for colleagues, patients, and visitors, ensuring inclusion remains embedded in everyday practice.
Ongoing Commitment
Inclusion is an evolving journey. We provide ongoing training, seek regular feedback from staff and patients, and continuously adapt our approach to ensure everyone feels respected, supported, and able to thrive.
By embedding inclusion into all that we do, we strengthen our workforce and enhance the quality, safety, and effectiveness of the care we provide.
Corporate Social Responsibility (CSR) Statement
At Queens Road Medical Practice, corporate social responsibility is built into how we care for our patients, our people, and our community. We are committed to delivering compassionate, patient-centred healthcare while operating in a way that is ethical, sustainable, and supportive of the wider Guernsey community. From environmental initiatives and community health partnerships to staff wellbeing and inclusive care, our approach is guided by our core values of Compassion, Accountability, Respect, and Excellence.
We believe healthcare should positively impact not only individuals, but the society and environment around us. Our CSR commitments shape how we make decisions, invest in our practice, and contribute to a healthier future for everyone. Read our full Corporate Social Responsibility Statement to learn more about our commitments and the actions we are taking.
